ghd AU/NZ Help Centre home page
Community Submit a request
Sign in
  1. ghd AU/NZ
  2. Orders, Delivery & Tracking

Orders, Delivery & Tracking

VAT & TAX

  • WILL I BE CHARGED VAT ON MY ORDER?

Payment & Security

  • MY ORDER IS IN REVIEW – WHAT DOES THIS MEAN?
  • DOES MY ORDER GO THROUGH ANY SECURITY PROCESSES?
  • WHY DID MY CREDIT CARD AUTHORISATION FAIL?
  • WHICH PAYMENT METHODS DO YOU ACCEPT?

Promotions

  • MY CODE IS SAYING IT HAS APPLIED BUT THERE IS NO CHANGE?
  • DO YOU ADVISE IN ADVANCE OF YOUR PROMOTIONS?
  • HOW DO I USE MY PROMOTION CODE?
  • I AM SEEING A MESSAGE THAT SAYS MY CODE IS INVALID, WHAT DOES THIS MEAN?
  • CAN I USE MY PROMOTIONAL CODE WITH ANOTHER OFFER?
  • WHAT ARE THE TERMS AND CONDITIONS OF YOUR PROMOTIONS?

Delivery

  • I MISSED MY DELIVERY, WHAT HAPPENS NEXT?
  • IS A SIGNATURE REQUIRED FOR MY PARCEL UPON DELIVERY?
  • CAN I CHANGE MY DELIVERY TIME?
  • WHICH CARRIERS DO YOU USE?
  • DO YOU SHIP OUTSIDE OF AUSTRALIA?

Orders

  • CAN I CANCEL OR AMEND MY ORDER?
  • WILL I RECEIVE AN ORDER CONFIRMATION?
ghd AU/NZ
English (NZ)