Orders, Delivery & Tracking

VAT & TAX

• WILL I BE CHARGED VAT ON MY ORDER?

Payment & Security

• MY ORDER IS IN REVIEW – WHAT DOES THIS MEAN?
• DOES MY ORDER GO THROUGH ANY SECURITY PROCESSES?
• WHY DID MY CREDIT CARD AUTHORISATION FAIL?
• WHICH PAYMENT METHODS DO YOU ACCEPT?

Promotions

• MY CODE IS SAYING IT HAS APPLIED BUT THERE IS NO CHANGE?
• DO YOU ADVISE IN ADVANCE OF YOUR PROMOTIONS?
• HOW DO I USE MY PROMOTION CODE?
• I AM SEEING A MESSAGE THAT SAYS MY CODE IS INVALID, WHAT DOES THIS MEAN?
• CAN I USE MY PROMOTIONAL CODE WITH ANOTHER OFFER?
• WHAT ARE THE TERMS AND CONDITIONS OF YOUR PROMOTIONS?

Delivery

• I MISSED MY DELIVERY, WHAT HAPPENS NEXT?
• IS A SIGNATURE REQUIRED FOR MY PARCEL UPON DELIVERY?
• CAN I CHANGE MY DELIVERY TIME?
• WHICH CARRIERS DO YOU USE?
• DO YOU SHIP OUTSIDE OF AUSTRALIA?

Orders

• CAN I CANCEL OR AMEND MY ORDER?
• WILL I RECEIVE AN ORDER CONFIRMATION?