NZ - ORDERS, DELIVERY & TRACKING

Trade In

• How do I trade in my old hair tool?
• How and when do I get the refund of $150 or $100 refund?
• Can I trade in my old hair tool if it’s broken?
• How do I send back my old hair tool?
• What does ghd do with my old hair tool?
• When does this promotion end?

ORDERS

• CAN I CANCEL OR AMEND MY ORDER?
• WILL I RECEIVE AN ORDER CONFIRMATION?

PROMOTIONS

• CAN I USE MY PROMOTIONAL CODE WITH ANOTHER OFFER
• HOW DO I USE MY PROMOTION CODE?
• I AM SEEING A MESSAGE THAT SAYS MY CODE IS INVALID, WHAT DOES THIS MEAN?
• MY CODE IS SAYING IT HAS APPLIED BUT THERE IS NO CHANGE?
• WHAT ARE THE TERMS AND CONDITIONS OF YOUR PROMOTIONS?
• Do you advise in advance of your promotions?

DELIVERY

• I missed my delivery, what happens next?

PAYMENT & SECURITY

• WHY DID MY CREDIT CARD AUTHORISATION FAIL?
• MY ORDER IS IN REVIEW – WHAT DOES THIS MEAN?
• Which payment methods do you accept?

VAT & TAX

• WILL I BE CHARGED GST ON MY ORDER?

BLACK FRIDAY

• What are your delivery times during Black Friday?
• What is the last date for guaranteed christmas delivery?
• Do you offer an extended returns policy for christmas?